21. A fishbone diagram is also known as a
a. cause-and-effect diagram
b. poka-yoke diagram
c. Kaizen diagram
d. Taguchi diagram
22. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
a. in control, but not capable of producing within the established control limits
b. out of control and the process should be investigated for assignable variation
c. within the established control limitswith only natural causes of variation
d. monitored closely to see if the next samplemean will also fall outside the control limits
e. none of the above
23. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
a. Ishikawa diagram
b. Pareto chart
c. process chart
d. control charts
24. When a sample measurement falls inside the control limits, it means that
a. each unit manufactured is good enough to sell
b. the process limits cannot be determined statistically
c. the process output exceeds the requirements
d. if there is no other pattern in the samples, the process is in control
25. Which of the following is trueregarding control charts?
a. Values above the upper and lower control limits indicate points out of adjustment.
b. Control charts are built so that new data canbe quickly compared to past performance data.
c. Control charts graphically present data.
d. Control charts plot data over time.
e. All of the above are true.
26. The goal of inspection is to
a. detect a bad process immediately
b. add value to a product or service
c. correct deficiencies in products
d. correct system deficiencies
27. Which of the following is nota typical inspection point?
a. upon receipt of goods from your supplier
b. during the production process
c. before the product is shipped to the customer
d. at the supplier's plant while the supplier is producing
e. after a costly process
28. "Poka-yoke" is the Japanese term for
a. card
b. foolproof
c. continuous improvement
d. fishbone diagram
e. Just-in-time production
29. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
a. the foreman
b. a member of the Quality Control department
c. the operator herself d. an engineer
e. the employee's supervisor
30. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especiallyconcerned with which dimensions of service quality?
a. communication, courtesy, and credibility
b. competence, courtesy, and security
c. competence, responsiveness, and reliability
d. communication, responsiveness, and reliability
TO VIEW ANSWER CLICK HERE
a. cause-and-effect diagram
b. poka-yoke diagram
c. Kaizen diagram
d. Taguchi diagram
22. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
a. in control, but not capable of producing within the established control limits
b. out of control and the process should be investigated for assignable variation
c. within the established control limitswith only natural causes of variation
d. monitored closely to see if the next samplemean will also fall outside the control limits
e. none of the above
23. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
a. Ishikawa diagram
b. Pareto chart
c. process chart
d. control charts
24. When a sample measurement falls inside the control limits, it means that
a. each unit manufactured is good enough to sell
b. the process limits cannot be determined statistically
c. the process output exceeds the requirements
d. if there is no other pattern in the samples, the process is in control
25. Which of the following is trueregarding control charts?
a. Values above the upper and lower control limits indicate points out of adjustment.
b. Control charts are built so that new data canbe quickly compared to past performance data.
c. Control charts graphically present data.
d. Control charts plot data over time.
e. All of the above are true.
26. The goal of inspection is to
a. detect a bad process immediately
b. add value to a product or service
c. correct deficiencies in products
d. correct system deficiencies
27. Which of the following is nota typical inspection point?
a. upon receipt of goods from your supplier
b. during the production process
c. before the product is shipped to the customer
d. at the supplier's plant while the supplier is producing
e. after a costly process
28. "Poka-yoke" is the Japanese term for
a. card
b. foolproof
c. continuous improvement
d. fishbone diagram
e. Just-in-time production
29. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
a. the foreman
b. a member of the Quality Control department
c. the operator herself d. an engineer
e. the employee's supervisor
30. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especiallyconcerned with which dimensions of service quality?
a. communication, courtesy, and credibility
b. competence, courtesy, and security
c. competence, responsiveness, and reliability
d. communication, responsiveness, and reliability
TO VIEW ANSWER CLICK HERE
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