11. Based on his 14 Points, Deming is a strong proponent of
a. inspection at the end of the production process
b. an increase in numerical quotas to boost productivity
c. looking for the cheapest supplier
d. training and knowledge
12. The philosophy of zero defects is
a. unrealistic
b. prohibitively costly
c. an ultimate goal; in practice, 1 to 2% defects is acceptable
d. consistent with the commitment to continuous improvement
13. Quality Circles members are
a. paid according to their contribution to quality
b. external consultants designed to provide training in the use of Quality tools
c. always machine operators
d. all trained to be facilitators e. none of the above, all of the statements are false
14. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
a. continuous improvement
b. employee empowerment
c. benchmarking
d. copycatting
e. patent infringement
15. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
a. Taguchi Loss Function
b. Pareto Chart
c. ISO 9000 Quality Cost Calculator
d. Process Chart
16. A quality loss function utilizes all of the following costs except
a. the cost of scrap and repair
b. the cost of customer dissatisfaction
c. inspection, warranty, and service costs
d. sales costs
e. costs to society
17. Pareto charts are used to
a. identify inspection points in a process
b. outline production schedules
c. organize errors, problems or defects
d. show material flow
18. Pareto charts are used to
a. identify inspection points in a process
b. organize errors, problems or defects
c. outline production schedules
d. show an assembly sequence
e. provide guidelines for quality training
19. Among the tools of TQM, the tool ordinarily used toaid in understanding the sequence of events through which a product travels is a
a. Pareto chart
b. Flow chart
c. check sheet
d. Taguchi map
20. The process improvement technique that sorts the "vital few" from the "trivial many" is
a. Taguchi analysis
b. Pareto analysis
c. benchmarking
d. Yamaguchi analysis
TO VIEW ANSWER CLICK HERE
a. inspection at the end of the production process
b. an increase in numerical quotas to boost productivity
c. looking for the cheapest supplier
d. training and knowledge
12. The philosophy of zero defects is
a. unrealistic
b. prohibitively costly
c. an ultimate goal; in practice, 1 to 2% defects is acceptable
d. consistent with the commitment to continuous improvement
13. Quality Circles members are
a. paid according to their contribution to quality
b. external consultants designed to provide training in the use of Quality tools
c. always machine operators
d. all trained to be facilitators e. none of the above, all of the statements are false
14. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
a. continuous improvement
b. employee empowerment
c. benchmarking
d. copycatting
e. patent infringement
15. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
a. Taguchi Loss Function
b. Pareto Chart
c. ISO 9000 Quality Cost Calculator
d. Process Chart
16. A quality loss function utilizes all of the following costs except
a. the cost of scrap and repair
b. the cost of customer dissatisfaction
c. inspection, warranty, and service costs
d. sales costs
e. costs to society
17. Pareto charts are used to
a. identify inspection points in a process
b. outline production schedules
c. organize errors, problems or defects
d. show material flow
18. Pareto charts are used to
a. identify inspection points in a process
b. organize errors, problems or defects
c. outline production schedules
d. show an assembly sequence
e. provide guidelines for quality training
19. Among the tools of TQM, the tool ordinarily used toaid in understanding the sequence of events through which a product travels is a
a. Pareto chart
b. Flow chart
c. check sheet
d. Taguchi map
20. The process improvement technique that sorts the "vital few" from the "trivial many" is
a. Taguchi analysis
b. Pareto analysis
c. benchmarking
d. Yamaguchi analysis
TO VIEW ANSWER CLICK HERE
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